![]() ![]() With over a billion users, telegram is used by most of your customers, it’s good be present on every channel your customers are present. Accessibility - Telegram has seen a huge rise in its growth, thanks to its focus on privacy.A platform like this can surely be beneficial for businesses to engage easily with their customers. High usage - Telegram has over a billion users, and it’s a rapidly growing platform. Why should you consider building a telegram chatbot? ( Read more below).īut, how do you engage and support your customers at scale on Telegram?īy creating an intelligent Telegram chatbot that can automate the resolution of your queries! Organizations like L&T have built bots using the Telegram chatbot API and Engati to enhance communication with their remote workers. That gives your business a great opportunity to engage with customers on a platform where they feel safe and comfortable. ![]() That’s why it’s got an astoundingly loyal user base.ĭue to its focus on privacy and security, consumers all over the world are shifting towards the app. In a world where privacy is a major concern, Telegram has made explicit attempts to protect its users’ data. By 2022, it expects to cross a billion users. In January 2021, Telegram announced that it reached 500 million monthly active users.
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